At Ethnic Glamour, customer’s satisfaction is our top priority. We will try our best to make you completely satisfied with your purchase.
Please note, our in-store policy is different than our online policy.
All returned merchandise must be unused with all original tags and packaging intact, accompanied with an original sales receipt. Ethnic Glamour has the right to reject any returns that do not meet these specifications.
Conditions for returns:
In-Store Purchases:
We offer one time exchange of same or higher value within 7 days of purchase on regular price merchandise. You have to pay the price difference for higher value of merchandise.
We do not offer refund or store credit.
Online Purchases:
You are entitled to cancel your order prior to shipping. Orders cannot be cancelled once shipped.
Upon receipt, please inspect your items carefully and make an opening/unpacking video. If you received a defective product or the missing item, please highlight in the opening/unpacking video and contact us as soon as possible within 24 hours of delivery.
Returns must be received in store within 7 days of delivery of your order.
Returns that have not been authorized may not be accepted.
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Refunds:
We offer a full refund on only regular priced merchandise.
All sale, discounted items, jewelries and footwears are final sale.
All promo code purchases are considered final sale.
All refunds are in CAD and will be applied directly back onto your original method of payment. Please allow a few days for processing.
All shipping and handling costs are excluded and are non-refundable.
Exchange Policy:
We offer one time exchange of same or higher value if contacted within 24 hours of delivery of your order. You have to pay the price difference for higher value of merchandise.
Exchange will be offered only on regular priced merchandise.
All sale, discounted items, jewelries and footwears are final sale.
All promo code purchases are considered final sale
The original item must be returned in its original condition and packaging. We reserve the right to refuse any exchanges that do not meet our return policy requirements.
Price Adjustments & Out of Stock:
Sorry, we do not offer price adjustment or price match.
You will be notified of any out of stock items. All other in-stock items will be shipped.
You will be refunded for the out of stock items.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: info@ethnicglamour.com